Shipping & Returns

RAYA Baby is a subsidiary of RAYA Home, and offers free standard shipping on all orders via UPS and USPS for most shipments in U.S. Free shipping only applies to shipping addresses in the United States with a few exceptions. Shipping addresses to Hawaii, Alaska and Puerto Rico incur an additional fee. All items in stock will be shipped within 1-2 business days. If your order is not in stock, we will inform you via email. If you need your outfits by a specific date, please follow up with us and let us know.  FOR US Shipments:  Orders arrive within 5-10 business days (excluding holidays), for orders in the continental United States, when places Monday through Friday before 1 p.m. Orders to Alaska and Hawaii arrive in 7-14 business days. Orders arrive within 5-10 business days (excluding holidays), for orders in the continental United States, when places Monday through Friday before 1 p.m. Orders to Alaska and Hawaii arrive in 7-14 business days. 

Orders arrive in 2-5 business days (excluding holidays) when orders are received by 1 p.m. PST Monday through Friday.

FOR INTERNATIONAL SHIPMENTS: Free shipping does not apply to international orders. We now ship to Canada. Please note that we will be shipping all of our products from the US based location and hence have custom shipping rates for Canada shipping addresses. There will be no free shipping promotion available for shipments to Canada. 

Tariffs, Taxes and Duties: We cannot guarantee that you will not be charged any customs, taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders. 

Canada Shipping charges

Free shipping does not apply to international orders. Shipping rates to Canada are as follows

 

International Tarrifs, Taxes & Duties Tariffs, Taxes and Duties: We cannot guarantee that you will not be charged any customs, taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders

Store Pick Up Once your order has been confirmed as “ready for pick up”, you will be able to stop by our showroom, in Marigold House to pick up your order. The showroom is at 2137 Westwood blvd, Los Angeles.  

Returns  If you wish to exchange an item, it must be returned in its original packaging, unused and we must be notified within 10 days of receipt of your package. All original tags must be attached to the clothes. Please ensure that the clothes are not damaged or stained. If any item is used or damaged, it cannot be returned. If you receive a product that is damaged, we will gladly provide you with a replacement within 15 days, with proof of damage. Recipient is responsible for showing that the item was damaged prior to her use, or in shipment. You will be required to send picture of damage, or leave the package to be picked up by UPS. We accept any returns and exchanges if you are unhappy with your product within 15 days of purchase, in its original packaging, unused (brand new).

All returns or exchanges must be made in original packaging, unused items and brand new with original tags still attached. If any of these components are missing, it is not eligible for a return or an exchange. Used items cannot be returned or exchanged.  There is no exception. Please contact us for a Return Form and accompany it with the original shipment and indicate the reason for return. 

We can;

1)Refund your credit card used for the purchase*
2)Send a replacement if item is damaged or 
3) Issue a merchandise credit*

*Shipping fee not included

Please note that all refunds are for the merchandise only and do not include the shipping charge. The Shipping fee is subtracted from the original purchase amount. Please return items in the original package and retain mailing receipt. Return address will be provided with form.

For any questions, please us.

Free shipping only available on shipping to U.S. addresses. Canada shipping addresses incur a shipping fee and may have local import taxes. Customer is responsible for all local taxes and other applicable fees. Please see our customer service page for more info.